Professional Backround & Experience
I’m currently pursuing a Bachelor of Science in Hospitality Management with a minor in Professional Selling at UCF’s Rosen College, holding a 3.91 GPA and set to graduate in Spring 2026. Over the past three years, I’ve built a diverse hospitality and sales portfolio:
W Barcelona (Welcome Intern)
Executed cross-departmental rotations in Concierge, Front Desk, VIP Concierge, and Guest Relations at a 473-room luxury property with 80%+ occupancy. Managed 800+ guest interactions weekly, coordinated 30+ VIP arrivals/departures, and streamlined check-in operations to improve service flow by 20% while sustaining an 80%+ guest satisfaction rating.
Aramark at University of Central Florida (Catering Student Lead)
Coordinated catering logistics for large-scale events of 200+ attendees—vendor liaison, event setup, and client communications—consistently meeting strict deadlines and exceeding expectations.
The Little Nell (Food & Beverage Intern, Element 47)
Immersed in luxury dining service at a Five-Star, Five-Diamond Relais & Châteaux property. Completed Forbes Five-Star training, collaborated with kitchen and sommelier teams to streamline 100+ daily covers, and contributed to a 95%+ guest satisfaction rate.
Pueblo Bonito Hotel (Front Desk Associate)
Handled 250+ daily guest interactions with personalized recommendations and streamlined check-in procedures that reduced wait times by 30% and drove a 20% increase in positive reviews.
Baja Temple Hotel (Marketing Intern)
Developed and launched an in-house empowerment program that boosted employee engagement by 48% year-over-year, and led social-media campaigns that grew online followership by 20%.
Mexican Consulate in Orlando – Jóvenes United (Event Coordination Specialist)
Supported 20+ cultural and diplomatic events annually through guest reception and logistics. Facilitated guest services during the NFL Pro Bowl and large-scale entertainment events in Orlando, ensuring seamless operations for 10,000+ attendees.
Leadership Experience
Rosen College Leadership Council (Member)
As a Dean’s Student Ambassador, I proudly represent the student body at high-profile events, coordinate networking panels, and contributed to a 25% increase in event attendance by creating meaningful student-industry connections.
Peer Outreach Mentoring Program (Peer Mentor & Social Media Team Member)
Provide one-on-one academic and social support to fellow students in a CRLA-certified program. I also craft strategic social media content that shares success stories and encourages deeper student engagement.
Fairways to Leadership (Participant)
Selected for this national leadership development initiative that leverages golf as a platform to connect diverse student leaders with hospitality professionals and Fortune 500 executives. Through mentorship and industry immersion, I’ve strengthened my communication skills, strategic thinking, and confidence in professional spaces.
Down Syndrome Foundation of Florida (Volunteer)
Support children with Down syndrome in building literacy, math, and STEM skills through monthly sessions at UCF. I collaborate closely with graduate students and faculty to foster a nurturing, inclusive learning environment.
NFL Pro Bowl Games (Event Volunteer)
As a Jóvenes United team member since October 2023, I’ve supported event operations at multiple Camping World Stadium events. Most recently, I had the incredible opportunity to assist at the NFL Pro Bowl Games in Orlando. My responsibilities included guiding attendees, answering questions, and ensuring efficient crowd flow to deliver a seamless guest experience. This high-profile, fast-paced event deepened my hands-on experience in event management and guest services, and reaffirmed my passion for creating exceptional experiences for every guest.